There is a lot of confusion around the phrase “free medical transportation NYC.” The truth is simple: if you qualify for Medicaid in New York, your non-emergency medical transportation may be covered at no cost to you. It is not technically “free” — it is a covered medical benefit you are already entitled to.
What Is Medicaid Transportation?
Medicaid transportation — formally called Non-Emergency Medical Transportation (NEMT) — is a benefit included in most Medicaid managed care plans in New York State. Eligible members receive scheduled rides to and from medical appointments at no out-of-pocket cost.
Covered appointments include:
- Doctor visits and specialist appointments (all specialties)
- Dialysis — up to 3 times per week, year-round
- Physical, occupational, and speech therapy
- Mental health and substance use treatment
- Hospital follow-ups after discharge
- Lab work and diagnostic imaging (X-ray, MRI, CT scan, ultrasound)
- Dental and vision appointments (where covered by your plan)
Who Qualifies?
Medicaid members who cannot use public transportation due to a medical condition — or who have no other means of transportation to a medical appointment — may qualify. Most NYC Medicaid managed care plans include transportation as a covered benefit, including MetroPlus, Healthfirst, Fidelis Care, WellCare, Emblem Health, and others.
How to Schedule Your Free Ride
- Find the member services number on the back of your Medicaid card
- Call and ask specifically about “non-emergency medical transportation”
- Get the transportation scheduling line (often a separate number)
- Schedule at least 24–48 hours before your appointment
- Provide appointment date, time, address, and any vehicle needs (wheelchair, etc.)
- Receive your confirmed pickup time
Common Misconceptions
“I didn’t know I had this benefit.” Most people don’t. It’s one of the most underused benefits in the Medicaid program.
“I thought it was just for emergencies.” Not at all. NEMT is specifically for scheduled, non-emergency medical trips.
“I thought I had to pay something.” For eligible Medicaid members, the ride is fully covered — no copay.
“I assumed it was too complicated.” Once you know the number to call, scheduling takes minutes. For recurring appointments like dialysis, standing orders can be set up so you don’t reschedule each week.
Metro Luxury: Your Medicaid Transportation Provider in NYC
Metro Luxury is a TLC-licensed (B01389) NEMT provider serving all five NYC boroughs with professional, compassionate transportation for Medicaid patients.
(718) 665-4900 | 625 E 137th St, Bronx, NY 10454
