The Bronx is built different — the energy, the people, the stories. But one thing that shouldn’t be different is access to safe, reliable transportation for medical appointments. That’s where Metro Luxury comes in. We’re addressing the transportation gap that quietly affects thousands of Bronx residents every single day.
The Bronx Has a Transportation Problem — And It’s a Healthcare Problem
The South Bronx consistently ranks among the most medically underserved neighborhoods in New York State, with some of the highest rates of diabetes, heart disease, kidney failure, and chronic respiratory conditions in the nation. These are conditions that require frequent, consistent medical appointments — often multiple times per week.
Yet transportation remains a persistent barrier. Public transit isn’t always accessible for patients with mobility limitations. Cabs and rideshares are expensive options for someone making 156 medical trips per year. And for a dialysis patient who needs three appointments a week to stay alive, transportation isn’t a convenience — it’s a lifeline.
What Metro Luxury Does Differently
- TLC Licensed (B01389) — We operate fully within New York City’s regulatory framework for licensed transportation providers.
- Medicaid-covered rides — Most of our patients pay nothing out of pocket. Their Medicaid plan covers the cost.
- All five NYC boroughs — We go where our patients need to go: the Bronx, Manhattan, Queens, Brooklyn, Staten Island.
- Professional, compassionate drivers — Our team understands the populations we serve: elderly patients, patients with disabilities, dialysis patients, oncology patients.
- Scheduled and recurring service — For patients with weekly recurring appointments, we build consistency into the schedule.
- Wheelchair-accessible vehicles — For patients who require accessible transport.
The Real Impact: When Rides Are Reliable, Health Improves
When transportation is reliable, patients keep their appointments. When patients keep their appointments, chronic conditions get managed properly. When chronic conditions get managed, hospitalizations decrease and outcomes improve. For a Bronx dialysis patient who depends on three appointments a week to stay alive, a reliable ride is as important as the treatment itself.
Serving the Bronx — and Beyond
Metro Luxury is headquartered at 625 E 137th St, Bronx, NY 10454. We work with multiple Medicaid managed care plans to ensure our patients can access our services without barriers.
(718) 665-4900
